Beautifully maintained units with a fantastic view, bath plus double beds, and the staff were reasonably good. The location was excellant close to shops.

Spacious rooms with comfy double beds 🛏️ and amazing views. Great location, close to lots of tasty restaurants and cool bars.

The location was amazing in the safe area. There was a valley and a lake near the place.

I really enjoyed excellent service.

The stay was restful and I would stay here again. Everything was great, motivated staff, decent views of the lake. Luxurious and amazingly spacious room was enjoyable. The hotel was comfortable, it had a great and fantastic location next to a nice restaurant. The food in the dining room was different and fresh...

The room was spacious and a nice size and well-appointed with many facilities when I arrived.

Nothing at all!

Great breakfast spread, check-in process was a breeze. Our room with a stunning view of the lake was amazing! the hotel is conveniently located near a top-notch Thai restaurant 🌟.

Convenient central location near the lake & public transport. Helpful multilingual staff. High-level gym, pool, and facilities. Well-equipped, comfortable rooms.

Superb, very friendly staff. Good location close to train station and west lake and night life without being too close.

Luxury hotel for sure. Everything is comfortable. One thing I love the most is the restroom. It's huge and clean. Really the best worth hotel in Hangzhou. P.S. the parking fee is freeeeeeee!!! The wifi is freeeeeeee!!! And Fasttttttttttttt!!!!

None! If the price for the breakfast could go down a little bit, it would be perfect.

I couldn't recommend this hotel more and will be returning soon. Thanks for the very nice stay during my business trip. - the location is marvelous and amazing. - They have parking onsite. - the units are well-appointed and large.

Great service, exceeded expectations. Early check-in and comfortable room. Lovely staff, not snooty. Good location near lake and metro. Excellent Chinese restaurant and helpful staff for planning.

The staff were extremely helpful, second best Thai food I have in my life.

It was my first time to Hangzhou and I paid for a lake view room but instead I faced other rooms and balconies and a side view of the lake plus busy surrounding environment, very disappointed to my choice of hotel location.

We had a really lovely stay at the hotel, largely due to the excellent service and general friendly and hospitable nature of all the (multilingual) staff we came into contact with. Our two girls, 1 and 3 years old, were always greeted with a smile and were delighted to find a stocking with Christmas cookies in upon returning to the room after a day out. Excellent facilities too (including the best most extensive breakfast buffet), spacious, clean and comfortable room and huge bathroom. We didn't experience the swimming pool as it was closed for maintenance but the staff arranged a driver to take us to the nearby Hyatt to use theirs. Above and beyond

I recently stayed at the Wyndham Grand in Hangzhou for 4 nights and had a fantastic experience. The staff were all friendly and helpful, especially the English-speaking trainees and foreign employees. I particularly want to mention two staff members from Mexico and Tunisia who made my stay memorable. The Thai Restaurant at the hotel was the best I've ever tried, and the manager was lovely. The service was excellent, with everything well organized. The rooms were spacious and quiet, and the gym and pool were top-notch. The breakfast was also fantastic. I will definitely be coming back!

Strongly recommend this hotel.

location was fine, great breakfast and comfortable bed.

AC was very loud. staff was harassing us to book taxi or make restaurant reservation. a very touristic hotel made to sell and show off. Big disappointment for the price we paid.